San Diego, CA
The customer is obliged to read and agree with general conditions, which are applicable at the time of purchase.
By setting an appointment you agree to have your photos and healing process documented and used for premier fibroblast marketing and file purposes.
Premier Fibroblast undertakes to ensure the following information at all times:
a) company identity (company name and seat, registration and VAT numbers),
b) contact details, which enable quick and effective communication with us (email, telephone),
c) basic properties of products or services (including after-sales services and guarantees),
d) accessibility of products (each product offered on the website should be deliverable within a reasonable period of time),
e) conditions of product shipment (manner, location and date of shipping),
f) all prices have to be clearly and unambiguously stated, with clearly indicated information regarding tax and transport costs,
g) consent forms
h) validity period of the offer,
i) period for withdrawal from the contract and conditions for withdrawal; also the information on how much the return of the product costs, if applicable,
j) explanation of the complaint procedure, including all data on contact person or customer service department.
Products and prices
Due to the nature of the online business, the offer and prices on the Premier Fibroblast website are updated and changed. The price in Premier Fibroblast online shop is the same for both, registered members and guests of our online shop. All prices contain VAT. Prices are valid at the time of placing the order and do not have predetermined validity period.
Order and prices
The sale/purchase agreement between Premier Fibroblast and the customer purchasing in Premier Fibroblast ‘Spot’ location is concluded at the time when Premier Fibroblast collects payment agreement from client for services. From this time forward all prices and other conditions are fixed and binding for both unless negotiated, for Premier Fibroblast and the client.
The sale/purchase agreement is saved in an electronic form on the Premier Fibroblast server and is available to the clients on their written demand.
Complaints and disputes
Premier Fibroblast complies with current United States legislation on consumer protection. We are doing everything in our power to set up an effective system for dealing with complaints and name a person whom the client can contact via telephone or email in case of problems.
Complaint has to be submitted via email address Hello@premierfibroblast.com The procedure is confidential. In five working days, Premier Fibroblast will confirm that we have received the complaint and keep the client informed about the duration and the progress of the procedure.
Premier Fibroblast is aware that the key feature of a consumer dispute is the disproportion between the economic value of the claim and the costs arising from the judicial settlement of disputes. This is the main reason why the customer does not initiate the judicial settlement. Therefore, Premier Fibroblast does its best to settle potential disputes by mutual consent.
In case of settling disputes in court, the case is sent to the competent court, which is determined by the customer’s permanent residence.
Out-of-court resolution of consumer disputes
In accordance with legal norms we do not recognize any contractor for court settlement of consumer disputes as responsible for resolving consumer disputes, which the consumer can initiate in accordance with Out-of-court Resolution of Consumer Disputes Act.
If images are being requested , please send them in for documentation purposes.
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Updated: 25 April 2020.